Terms & Conditions
Welcome to NovaCam. These Terms and Conditions explain the rules that apply when you visit our website, place an order, or use any NovaCam product or service.
By using our website or purchasing from us, you agree to these Terms. Please read them carefully before placing an order. If you do not agree with these Terms, you should not use our website or purchase our products.
These Terms should be read together with our Privacy Policy, Shipping Policy, Refund Policy, and any other policies shown on our website.
1. About NovaCam
NovaCam is a consumer product brand offering smart mini camera products and related accessories for personal and household use.
Our business contact details are:
NovaCam contact address
Support Email: customer@supportdesk.biz
If you need to return a product, send documents, or contact us by post, please contact our support team first. Returns may need to be sent to a different address from our physical address, depending on your order and fulfillment location.
2. Product Information
NovaCam products are designed for lawful personal and household use. They may be used for general monitoring, convenience, and awareness, depending on your local laws and how the product is installed and used.
NovaCam products are not toys. They should be kept away from young children and should only be used by adults or under responsible adult supervision.
Our products are not designed for professional surveillance, law enforcement, medical, emergency, industrial, or high-risk security use. NovaCam does not guarantee that any product will prevent theft, crime, loss, damage, injury, or unauthorized access.
Product images, packaging, accessories, app screens, and specifications shown on our website may vary slightly from the item you receive due to manufacturing updates, supplier changes, screen settings, or product improvements.
3. Lawful and Responsible Use
Because NovaCam products may involve recording, monitoring, or camera functionality, you are fully responsible for using the product legally and ethically. You agree not to use NovaCam products to: Secretly record people where they have a reasonable expectation of privacy; Monitor, track, harass, threaten, blackmail, or intimidate any person; Record in bathrooms, bedrooms, changing rooms, private offices, rental spaces, or other private areas without proper legal authority and consent; Violate privacy, recording, surveillance, data protection, or consent laws; Use the product for any illegal, harmful, or unauthorized purpose.
You are responsible for checking and following the laws in your country, state, county, or local area before installing or using the product. Some locations require consent before recording video, audio, or both. NovaCam is not responsible for misuse of the product by customers or third parties.
4. Who Can Buy From Us
You must be old enough to enter into a legally binding purchase agreement in your country or region before placing an order.
By purchasing from NovaCam, you confirm that: You are legally allowed to make the purchase; The billing and shipping information you provide is accurate; You are using your own payment method, or you have permission from the payment method owner; You are buying the product for lawful personal use; You will not use the product to violate another person’s privacy or legal rights. We may cancel or refuse an order if we believe it is suspicious, fraudulent, incomplete, high-risk, intended for resale, or connected to unlawful use.
5. Orders and Payment
All orders are subject to availability and acceptance. After placing an order, you may receive an order confirmation by email. This does not guarantee that your order has been accepted if there is a payment issue, stock issue, pricing error, fraud concern, or shipping restriction.
Prices may change at any time without notice. The final price, including any applicable shipping fees, taxes, or discounts, will be shown at checkout before you complete your purchase. We accept the payment methods displayed at checkout.
Your bank, card provider, payment processor, or currency exchange provider may charge additional fees. We are not responsible for bank fees, currency conversion fees, international transaction fees, or payment provider charges.
6. Shipping and Delivery
Orders are normally processed within 1–3 business days after successful payment.
Estimated delivery time is usually 8–14 business days after processing, depending on your location, courier availability, customs clearance, supplier location, and other delivery factors. Shipping times are estimates, not guarantees. Delays may happen due to: Customs checks;
Incorrect shipping details; Courier delays; Weather disruptions; Public holidays; High order volume; International shipping delays; Events outside our control. If your order has not arrived within 30 calendar days, contact us at customer@supportdesk.biz with your order number so we can help investigate.
7. Customs, Duties, and Taxes
Depending on your location, your order may be subject to import duties, customs fees, VAT, sales tax, or other charges required by your country’s authorities. Unless clearly stated at checkout, these charges are not included in the product price and are the customer’s responsibility. We are not responsible for delays caused by customs or for fees charged by customs authorities, local governments, or delivery companies.
8. Returns and Refunds
We want customers to be satisfied with their purchase. If you are not happy with your NovaCam product, you may request a return within 30 days of delivery. To start a return, contact us at: customer@supportdesk.biz Please include your order number and a short explanation of the issue. Do not send your product back to our physical address unless our support team instructs you to do so. Returns sent to the wrong address may not be accepted or refunded. To qualify for a return, the product should be: Returned within the approved return period; In good condition; Returned with included accessories where applicable; Not damaged by misuse, improper handling, or unauthorized modification;
Packed safely to avoid damage during return shipping.
We may refuse a return or reduce the refund amount if the item is damaged, incomplete, heavily used, missing accessories, or returned without following our instructions. Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect. Once we receive and inspect the returned product, we will notify you whether the refund has been approved. Approved refunds will be sent back to the original payment method. Refund processing times vary depending on your bank or payment provider.
9. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at customer@supportdesk.biz
Please include: Your order number; A description of the issue; Clear photos or videos of the product; Photos of the packaging if the item arrived damaged. After reviewing the issue, we may offer a replacement, refund, store credit, or another suitable solution depending on the situation. Damage caused by misuse, accidents, improper installation, unauthorized repairs, water exposure, or failure to follow product instructions may not qualify for a refund or replacement.
10. Warranty
NovaCam products may include a limited warranty against manufacturing defects.
The warranty does not cover: Normal wear and tear; Cosmetic damage; Accidental damage; Water damage unless the product is specifically advertised as waterproof; Damage from misuse or improper installation; Damage from opening, modifying, or repairing the product;
Issues caused by incompatible devices, weak Wi-Fi, third-party apps, or customer error; Use of the product for illegal or unauthorized purposes. To request warranty help, contact customer@supportdesk.biz with your order number, proof of purchase, and photos or videos showing the problem.
11. Product Compatibility and Performance
NovaCam product performance may depend on factors outside our control, including: Wi-Fi strength; Phone model; Operating system version; App availability; Lighting conditions; Placement of the camera; Battery level or power source; Memory card compatibility if applicable; Local internet speed; User setup and installation. We do not guarantee that every feature will work perfectly in every environment or with every device.
12. Website Use
You agree not to misuse our website. You must not: Attempt to hack, damage, overload, or disrupt the website; Use bots, scrapers, or automated tools to copy content; Submit false information; Use the website for fraud or illegal activity; Copy our images, videos, product descriptions, branding, or page designs without permission; Interfere with other customers’ use of the website. We may restrict or block access to the website if we believe a user is violating these Terms or harming the website, business, or customers.
13. Intellectual Property
All website content, including text, product descriptions, images, videos, logos, graphics, designs, icons, page layouts, and branding, belongs to NovaCam or is used with permission. You may not copy, reuse, reproduce, modify, sell, upload, distribute, or use our content for commercial purposes without written permission. This includes copying content to another website, marketplace, ad, social media page, or ecommerce store.
14. Third-Party Services
Our website may use third-party services for payments, shipping, analytics, advertising, apps, customer support, or other business operations. We are not responsible for the actions, errors, delays, policies, or systems of third-party providers. Your use of third-party services may also be subject to their own terms and privacy policies.
15. Reviews and Testimonials
Reviews, testimonials, and customer feedback shown on our website may reflect individual experiences. Results and experiences may vary from person to person. We may edit reviews for spelling, grammar, length, or clarity, but we do not intend to misrepresent customer experiences.
16. Disclaimer of Guarantees
NovaCam products are designed to support general monitoring and awareness, but they are not a substitute for professional security systems, emergency services, insurance, or responsible safety practices.
We do not guarantee that NovaCam will: Prevent theft; Stop crime; Prevent property damage; Identify every person or event; Record every moment without interruption; Work during internet, power, app, or device failures; Provide evidence acceptable in every legal or insurance situation. You use the product at your own discretion and risk.
17. Limitation of Liability
To the maximum extent allowed by law, NovaCam and its owners, staff, suppliers, partners, service providers, and affiliates will not be liable for indirect, accidental, special, punitive, or consequential losses related to your use of the website or products. This includes, but is not limited to: Loss of profits; Loss of data; Loss of property; Missed recordings; Device failure; Internet or app issues; Unauthorized use by a customer or third party; Privacy violations caused by customer misuse; Delays in delivery; Inability to use the product; Reliance on product footage for legal, safety, or insurance purposes. Nothing in these Terms excludes liability where it cannot legally be excluded.
18. Customer Responsibility
You agree to use NovaCam products responsibly and legally. You are responsible for: Reading product instructions; Installing the product safely; Checking local recording and privacy laws; Getting consent where required; Keeping login details secure;
Maintaining your own Wi-Fi, phone, app, and storage setup; Using the product only for lawful purposes. You agree to protect NovaCam from claims, losses, damages, costs, or expenses caused by your misuse of the product, violation of these Terms, or violation of another person’s rights.
19. Privacy
Your privacy matters to us. We collect and use customer information to process orders, provide support, deliver products, improve our website, and communicate with you. For more information, please read our Privacy Policy.
20. Changes to These Terms
We may update these Terms from time to time. Any updated version will be posted on this page. The updated Terms will apply from the date they are posted unless stated otherwise. By continuing to use the website after changes are posted, you agree to the updated Terms.
21. Governing Law
These Terms are governed by the laws of Kenya, unless mandatory consumer protection laws in your country or region require otherwise.
22. Contact Us
For questions, order support, returns, refunds, or complaints, contact us using the details below:
NovaCam
Email: customer@supportdesk.biz